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Ordering and Shipping

Placing Your First Order

Placing an order with Noble Knight Games is easy. There's no need to create an account first. The simplest and quickest way to order is via our web site. Orders placed on our web site will be filled faster and given selection priority if an item happens to be ordered by more than one customer. All prices are in US dollars. Wisconsin residents will have 5.5% sales tax added in automatically at checkout. You must have cookies enabled on your browser to use our shopping cart system. If you do not have cookies enabled, you may still browse our catalog and send in your order via e-mail, mail, or fax. See below for information on ordering via e-mail, mail, or fax.

Browsing our Inventory

The Noble Knight Games web site offers several ways to browse our inventory, as describd below:

  • Click "Shop Our Inventory" in the blue menu bar to view our product categories, and then hover over the desired category to see a list of sub-categories and publishers. Click on the desired sub-category or publisher to view products we have in stock.
  • Click Browse Genres to browse for your favorite types of games or gaming accessories.
  • Click New Releases to view the newest items that have been added to our catalog.
  • View the Specials / Sales page to see our current sales and specials, listed by publisher.
  • Use the "Search Our Catalog" box at the top of any page to search our entire inventory. We also offer an advanced search for more searching options.
  • If you would like to view an easy-to-read list of every item in stock, we have a Full Text Catalog listed under "Shopping" at the bottom of each page.

Please note that items pictured on the web site are not always reflective of the exact condition of the product in stock. For the condition of a specific item, see the condition listed in the product description. Visit the Condition / Grading System page to learn more about our condition codes.

Using the Shopping Cart

If you want to order an item from Noble Knight Games, click the blue "Add to Cart" button to the right of each item. You can access the contents of your shopping cart at any time by clicking the "Cart" link or icon at the top of any page.

Checkout

Take a moment to review all of the items you've placed in your Cart. If you'd like to remove an item, click the red trashcan to the right of the item. You can change the quantity of any product you would like to purchase by changing the desired amount in the Quantity field (either by typing the number directly into the box or by clicking the up and down arrows), and then clicking the green "Recalculate" button. When you're ready to place an order for everything in your Cart, click the "Checkout" button. If you are logged into your account, you will be taken to the first page of the order form. If you are not logged in, you will be taken to the login page and be able to either log into an existing account, create a new account, or check out as a guest.

Enter a Billing & Shipping Address

Tell us where you would like us to ship your order. If your billing and shipping addresses are the same, you only need to fill out the Billing Address section and select the “Same as Billing Address” checkbox in the Shipping Address section.

Select a Shipping Method

Consider how quickly you would like to receive your order, and choose a shipping method. Noble Knight Games offers an array of shipping options to better serve you. A list of each shipping option, explaining the typical time it will take to arrive and the approximate cost, can be found below. Please note that shipping times are estimates and depend on your exact location and when we ship your package. We send out almost all packages the same day or the day after we receive your order and payment, Monday through Friday. You will receive exact shipping charges and the options available for your location during checkout. See the shipping information below for more information. Use our Shipping Calculator to estimate shipping costs to your location.

Provide a Method of Payment

Let us know how you would like to pay for your order. We accept Visa, MasterCard, Discover, American Express, debit cards, PayPal, gift certificates, or a check, money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. Visit our Payment Information page for more information.

Submit Your Order

After submitting your order, you will receive a confirmation e-mail. Your order will normally ship within 24 hours.

For your convenience, we also accept orders sent in via e-mail, mail, or fax. If possible, we recommend that orders be placed on our web site, where you will receive instant shipping costs, better selection, and faster processing.

E-mail Orders

When placing an order via e-mail, please include your full name, address, product selection, shipping preference, and payment method. E-mail your order to nobleknight@nobleknight.com Please wait for a confirmation e-mail with your final shipping costs before sending any payment. If you prefer, you may also call in your credit card number.

Mail Orders

For those who cannot order via the web site, e-mail, or fax, we accept orders sent in through the mail. Include your full name, address, product selection, payment method, and shipping preference. International customers must first receive an exact shipping quote. For domestic customers, you may receive a shipping quote via e-mail or through the online shopping cart system. Otherwise, you may add shipping of $6 + $1.50 per additional item for faster shipping, or $6 + $.50 per additional item for economy shipping. (Using the online system will give you an exact shipping cost, and in many instances a lower shipping cost.) Please list alternate selections as our stock changes daily. Wisconsin residents, please add 5.5% sales tax. If you prefer, you may print off and mail in our order form. For your convenience we offer a plain text catalog that may be printed. If you prefer, you may also call in your credit card number.

Fax Orders

When placing an order via fax, please include your full name, address, product selection, shipping preference, and payment method. Our fax number is located on the Contact Us page.


Domestic Shipping (in the USA)

We offer several options for shipping within the USA. Please note that FedEx is only available for shipment within the continental USA and does not ship to P.O. boxes.

USPS Priority Mail

Delivery in 2-3 business days. If the order will fit in an envelope, there is a flat charge of $5.95 per envelope. If you prefer a box for added protection, or the order will not fit in an envelope, the shipping charge is based on boxed weight and your location. We also offer a "flat rate" priority mail box for $13.95. Please note this box is not available at checkout because it is not possible to determine what will fit in it until we pack your order. If your order will fit in this box, we will issue any shipping overcharge to you as store credit that can be used toward your next order.

USPS Express Mail

Express mail is an overnight service available for shipping to anywhere in the US. If the order will fit in an envelope(s), there is a flat charge of $17.95 per envelope. If you prefer a box for added protection, or the order will not fit in an envelope, the shipping charge is based on boxed weight and your location. Includes insurance and delivery 7 days a week, including holidays.

USPS First Class Mail Small Package

Delivery in 3-5 business days for a flat rate of only $3.95. Please note that in order to send orders via this method, they must be very light weight (under 12 ounces with packaging). Your order will be put in a bubble envelope or a very small box with minimal packaging. If the item is valuable or if it's very important that it arrive in perfect condition, we do not recommend this method. Magic cards, however, are small enough that they will be surrounded by cardboard for full protection and can be safely mailed this way.

USPS Media Mail

Media Mail is a special low rate for books and other printed materials. Delivery is typically 7-21 business days, depending on your location. Media Mail can be quite variable, sometimes taking only a few days, and other times taking even longer than the 21 business day deliver time. Military addresses, Alaska, and Hawaii can take 4-6 weeks. Media Mail is usually the cheapest possible way to ship an order. Please note that orders containing miniatures or supplies are not eligible for media mail shipping, in which case your next lowest rate option is most likely FedEx Ground.

FedEx Ground

FedEx offers excellent delivery service in 2-5 business days depending on your location. Tracking and insurance are included free of charge. If you're in the continental USA and select FedEx Ground for shipping, your shipping costs will never exceed $9.95, no matter what or how much you order! Please note: FedEx is not available for shipment to P.O. boxes.

In Store Pickup

Local to Noble Knight Games or driving through? Select free In Store Pickup! If you pay with credit card or Paypal at checkout, we'll have your order ready for you by 2pm the next business day. (Also, if you pay in advance, we can hold the order for as long as you need.) If you prefer to pay in cash or when you arrive, we'll gather your order while you wait. Pickup is generally available from 8am to 7pm, M-F and most Saturdays, but if you need to pick it up sooner, or immediately, please contact us and we will do our best to accommodate you. If you receive a "your order has shipped" e-mail, and selected the pickup option, that means your items are being gathered and made ready. Please note: We stock 300,000+ titles, so our entire inventory is not on display nor browseable, but you are always welcome to stop in any time for your gaming needs!

International Shipping (Worldwide)

We offer several options for shipment anywhere in the world. We are proud to offer the lowest rates available!

FedEx Express International Economy

FedEx’s most economical express rate, yet still amazingly reliable. Delivery time of 4-7 business days (after customs clearance), anywhere in the world!

USPS Express Mail International (EMS)

Airmail delivery in 3-7 business days. The fastest USPS international option also includes free insurance and tracking. Rate is based on weight and location.

USPS Priority Mail International

Airmail delivery in 6-10 business days. Rate is based on weight and location.

USPS Priority Mail International Flat-Rate Envelope

Airmail delivery in 6-10 business days. Envelopes are a flat fee of $13.95 per envelope ($11.95 to Canada or Mexico). Available for delivery to most locations.

USPS First-Class Mail International

Airmail delivery in 6-14 business days. Rate is based on weight; however, this option is only available for packages under 4 pounds. A very economical method.

USPS First-Class Mail International Small Package

Delivery in 7-14 business days for a flat rate of only $12.95. Please note that in order for us to send orders via this method, they must be very light weight (under 12 ounces with packaging). Your order will be put in a bubble envelope or a very small box with minimal packaging. If the item is valuable or very important that it arrive in perfect condition, we do not recommend this method. Magic cards are small enough that they will be surrounded by cardboard for full protection and can be safely mailed this way.

USPS International Surface Air Lift

A hybrid of Surface and Airmail delivery in 14-60 business days. Rate is based on weight; however, this option is only available for packages under 4 pounds. A very economical method. This shipment method frequently arrives in 14-21 days although in rare cases it can take up to 90 days to arrive. Rate is based on weight and location. Please note that this method is only available for packages under 4 pounds.

USPS International Surface Air Lift - Printed Matter

A hybrid of Surface and Airmail delivery in 14-60 business days. This shipment method frequently arrives in 14-21 days; however, in rare cases it can take up to 90 days to arrive. Rate is based on weight and location. Please note: This method is only for shipments comprised of printed matter - hardcovers, softcovers, modules, comics, magazines, or novels. Other items will not be allowed to travel via this method and the rate will not show for selection at checkout if other types of items are included. If you are only ordering printed matter, this is the most cost effective method for international delivery.

FIMS – International Mail Service

FedEx International Mail Service (FIMS) is a hybrid service using FedEx and your local post office. Designed to offer a lower cost postal delivery, it usually arrives in 7-21 business days. As with all postal deliveries, times are not guaranteed and can occasionally take longer than the usual estimates. Rate is based on the weight of the package. The service is reliable; however, only limited tracking, if any, is available before delivery. Note that FedEx and the Swedish postal system have partnered together for this service, so your package will arrive with a Swedish Endicia postmark.

NOBLE KNIGHT GAMES SHIPPING GUARANTEE

We here at Noble Knight Games guarantee you will receive your shipment, even internationally, or we will send another or issue you store credit for other purchases! However, on occasion, due to various shipping vagaries beyond our control, your order can take longer than the estimated amount of time. The maximum delivery time we expect you to wait before sending you a new shipment is 15 business days for shipments within the continental USA, 30 business days for shipments to Hawaii, Alaska, or Military addresses, and 60 business days for all international shipments (100 days for packages sent International Surface Air Lift). Please note that 99% of all packages arrive before then, and you shouldn't be unduly worried about a delay. If you believe your order is late or lost, please check with your local post and/or customs office to make sure they are not holding the package for you.